Privacy Policy

GDPR Compliance

Privacy Policy

Here at Blacketts Skin and Laser Clinic we are committed to protecting and respecting your privacy.  This privacy notice explains why we collect, use and disclose information which we hold about you. This notice also explains what rights you have to control how we use your information.  

This privacy notice is part of our commitment to ensure that we process your personal information/data fairly and lawfully.

As data controllers, we have fair processing responsibilities under the Data Protection Act 1998.  This means ensuring that your personal confidential data (PCD) is handled in ways that are safe, transparent and what you would reasonably expect.  Therefore it is important that clients are made aware of, and understand these changes and that you have an opportunity to object if you so wish and that you know how to do so.

Your treatment records may be processed electronically, on paper or a mixture of both, and a combination of working practices and technology are used to ensure that your information is kept confidential and secure. 

Records held by Blacketts Skin and Laser Clinic may include the following information:

Your name and address, emergency contact details

  • Any contact this clinic  has had with you such as appointments, clinic visits etc.
  • Notes about your health, such as allergies
  • Details about your treatment and care
  • Products you have bought from us
  • Records of payment methods you have used

 Blacketts Skin and Laser Clinic collects and holds data for the sole purpose of providing services and products to our clients and we will ensure that information is kept confidential.  We can disclose personal information if:

(i)        It is required by law

(ii)       You consent – for example to allow us to provide you with prescription only products, or you have asked to receive our newsletter

(iii)       It is justified in the public interest


How Long Information Is Retained

Information is retained for a minimum period of three years after your last treatment or purchase from us.

Should you have any concerns about how your information is managed by Blacketts Skin and Laser Clinic, please contact the Clinic Manager to discuss your concerns.  All clients have the right to change their minds and reverse a previous decision.  Please contact the clinic if you change your mind regarding any previous choice.

How do we maintain the confidentiality of your records?

We are committed to protect your privacy and will only use your information lawfully in accordance with:

Data Protection Act 1998 and General Data Protection Regulation 2016

Human Rights Act 1998

Common Law Duty of Confidentiality

We will not disclose your information to a third party without your permission unless there are exceptional circumstances and the law requires information to be passed on.

Who are our partner organisations

Skincare product, botox and filler suppliers

Clinic software supplier

Card payment processing company


Access to Personal Information

 You have a right under the Data Protection Act 1998 to access/view information Blacketts Skin and Laser Clinic holds about you, and to have it amended or removed should it be inaccurate.  This is known as ‘the right of subject access’.  If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

 In order to request this you need to do the following:

 Complete a request form which can be obtained from Blacketts Skin and Laser Clinic.
There may be a charge to have a printed copy of the information
From 25th May 2018 we are required to respond to you within one month.
You will need to provide documents to verify your identity.

The practice has the right to refuse a request that is deemed unfounded or excessive.


16 or Under

 We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.


Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is:

Drs Michie, Baines, Umashankar, Pearson and Hardy

The partnership is registered as a data controller under the Data Protection Act 1998.  The registration number is Z6467326  and can be viewed online in the public register at


Objections / Complaints

Should you have any concerns about how your information is managed by us, please contact Jayne Turner, Manager:

Blacketts Skin and Laser Clinic

63-65 Bondgate

Darlington DL3 7JR

If you are still unhappy following a review by the Blacketts Skin and Laser Clinic, you can then complain to the Information Commissioners Office (ICO) via their website


Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.



The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website

The practice is registered with the Information Commissioners Office (ICO).


We keep this Privacy Policy under regular review. This policy was last updated in May 2018 and will be reviewed again in May 2019.


Our experienced clinicians offer an initial free consultation where we will listen to your concerns and discuss the most appropriate course of treatment. This will be tailor-made to suit your individual requirements and we will endeavor to explain all procedures in detail and answer any of your questions.

7th July 2020 - Important Information regarding the re-opening of Blacketts Skin and Laser Clinic
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